Frequently asked questions
Answers about launching and running a brand on Secancy.
Getting started
What is a white label casino?
A white label casino is a complete online casino and sportsbook that runs under your brand on our platform. With Secancy White Label you launch under our licence, and we run the platform, games, payments, KYC and player support behind the scenes. You focus on marketing and growing your player base.
Do I need my own gaming licence?
Not for White Label. Your brand launches under our licence, so you can start without applying for one yourself. If you already hold a licence, or want full control of operations, our Turnkey solution runs the same platform under your own licence.
How long does it take to launch?
Most White Label brands go live in 4 to 6 weeks. The timeline depends mainly on how quickly branding is approved and which payment methods you need in your markets. Turnkey timelines depend on your licence and integrations, and we agree them with you at the start.
What is the difference between White Label and Turnkey?
White Label runs under our licence and we handle operations such as KYC, payments and player support. Turnkey runs under your licence and you control operations, with our platform, content and back office underneath. See the full comparison on our Compare solutions page.
Product
Which games are included?
Your casino comes with 10,000+ games from 100+ providers, covering slots, table games, live casino, sportsbook, and crash and instant games. Secancy Studio, our in-house studio, adds original crash and instant games that you can brand.
Which payment methods do you support?
The platform supports 50+ payment methods, including local bank transfers, mobile money, cards, cash vouchers and crypto. We recommend the right mix for each market during onboarding.
Can I use my own design and domain?
Yes. Start from one of our templates and apply your logo, colours and content, or work with our team on a custom design. Your brand runs on your own domain.
Is the platform mobile friendly?
Every template is built mobile first, because most players in our core markets play on their phones. Sites work across mobile, tablet and desktop.
Operations and compliance
Who handles KYC, payments and player support?
On White Label, we do. Our team runs KYC and AML checks, payment processing and player support under your brand. On Turnkey, you run operations with our tools.
Which markets can I launch in?
Our platform is proven in Latin America and built for fast-growing markets across Africa and beyond. Market availability depends on local regulation, so we confirm your target markets with you before you sign.
How do you support responsible gaming?
Responsible gaming tools are built into the platform, including deposit limits, session reminders, self-exclusion and age verification. Every partner must operate responsibly and follow the rules of the markets they serve.
How much does it cost?
Pricing depends on your solution, markets and content. Book a demo and we will prepare a quote that fits your plans.
Did not find your answer? Ask our team.
Ready to launch your casino?
Tell us about your brand and target market. We will walk you through the platform and a launch plan in one call.