The role
Our promise is that AI handles the routine work and people keep every decision. You will turn that promise into features operators trust with real players and real money.
What you will do
- Build an AI support agent that answers routine player questions in English, Spanish and Portuguese and hands off to people
- Extract and check data from identity documents to speed up KYC reviews
- Rank risk and fraud alerts so analysts see the important cases first
- Let operators ask the console questions in plain language and get correct answers
- Set up evaluation, monitoring and human review for every AI feature
What you bring
- 4+ years in machine learning or applied AI engineering
- Production experience with large language models, retrieval and evaluation
- Strong Python or TypeScript and solid software engineering habits
- A careful approach to privacy, fairness and failure cases
Nice to have
- Document AI or OCR experience
- Fraud or risk modelling
- Multilingual NLP in Spanish or Portuguese
Your first 90 days
- Launch a first version of the support agent with one partner
- Build an evaluation set for support and KYC tasks
- Agree guardrails and human review rules with compliance
About Secancy
Secancy is an iGaming platform provider offering white label and turnkey casino and sportsbook solutions for operators in Latin America, Africa and beyond. We are built by a team with 10+ years in iGaming, and we take responsible gaming and compliance seriously in everything we build.